ORDERING
How do I place an order?
The best way to submit your order request is by emailing your wishlist to orders@diehleventrentals.com. You can also submit a web order through our website where we’ve done our best to make the ordering process as smooth and seamless as possible. Once you place a quote request, someone from our team will reach out to you with a comprehensive quote.
How do I confirm a quote/order?
Quotes are valid for 30 days. After 10 business days, we allow you right of refusal should another client become interested in any of the items on your quote. To secure your inventory, we require a deposit and a signed rental agreement to confirm your order. Unconfirmed quotes are canceled from our system after 30 days.
How long is my rental period?
Prices quoted are for an event of which the standard rental period is up to 3 days. Depending on availability, rental periods may be extended and will be subject to increased rental fees. All charges are for time out.
How far in advance do I need to place my order?
We recommend that you place your order early to ensure availability. We cannot guarantee the availability of items until an order has been confirmed with a deposit. Officially, all orders must be finalized 3 weeks prior to the scheduled delivery date.
How do I adjust my order?
Adjustments to your rental order can be sent via the chat in your client portal or orders@diehleventrentals.com and reference your quote/order number. Reductions to orders are limited to up to 50% of the dollar amount of the original deposit. Final adjustments to orders are permitted up to 3 weeks prior to event date.
Reductions that reduce the order total below the original deposit amount are due 30 business days prior to the scheduled delivery date, as per the Cancellation Policy
Reduction requests submitted after these deadlines are not permitted. The company cannot guarantee that order adjustments requests submitted after these deadlines can be fulfilled.
Is there an minimum order?
Minimums apply based on your location, please inquire for more details. Some of our products do require minimum quantities and are only available in certain increments.
What do I need to do before returning my rented items?
For rented dishes and flatware: each order will receive a silicone spatula that is to be used to scrape all dishes and flatware prior to repacking them in their provided transit boxes. Following use, the spatula is yours to keep. Dishes must be packed in their original crates or boxes.
For rented glassware: glasses need to be placed upside-down in the provided glassware racks.
DELIVERY AND SHIPPING
Can I pick up my order?
We require that a Diehl Events crew deliver and pick up the vast majority of our orders due to the fragile nature of our inventory. Certain tabletop items and very small orders are suitable for will-call; please inquire to confirm the options for your order.
Do you offer delivery and pick-up?
Yes! We deliver and pick up your order; please inquire for more information based on your location, as delivery fees and minimum orders will vary. In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the Diehl Event Rentals truck.
Do you ship?
Due to the delicate and unique nature of most of our inventory we typical don’t ship. Please inquire
Delivery Area?
Metropolitan Omaha area is our current delivery area. We do deliver outside of Omaha, please inquire for more information regarding delivery fees and rental minimums.
DAMAGED AND MISSING ITEMS
What happens if an item is damaged or misplaced?
Maintenance-Cleaning/Damage Fee: An 8% non-refundable maintenance/damage waiver fee is charged to all rental orders. This fee covers rental items that are damaged through normal use. For excessive damage (damage that exceeds the charged 8% waiver fee) the client will be charged actual repair costs or if necessary, the current replacement cost will be charged to the client.
All broken and damaged items must be returned to Diehl Event Rentals for the damage waiver to apply. The damage waiver does not cover theft, negligence, breach of the rental contract, violations of applicable law, damage resulting from the use of alcohol or drugs by the customer or intentional misuse of the equipment. The replacement cost of all missing items will be charged to the contracted customer. The damage waiver must be paid in advance to receiving the rented equipment.
Cleaning Fee (non-dish items): Linens - A cleaning fee will be assessed to any linen rental that is returned with but not limited to; mud, grass, tar or tarlike substance, wax, paint, markers, pens, or any substance that requires extra cleaning. Certain substances may require the linen to be replaced rather than cleaned. Wax on linens will almost always require replacement of linen.
In the event of a damaged or misplaced item, replacement fees are charged at retail value and will be calculated once your order is returned to and reconciled by our warehouse. This may take up to 10 days after your event. If you locate any misplaced items, we’d love to offer you a chance to return them.
In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the Diehl Events truck.
If any items are damaged due to weather or unexpected elements, replacement or repair costs will be incurred once items are returned and the damage is assessed.
How do you calculate replacement fees?
Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it. Once the replacement costs are figured the damage fee (8%) paid will be deducted, the overage, if any, will be charged to the clients credit card.
PAYMENTS AND CANCELLATIONS
Do You Collaborate in Marketing Events, Photo Shoots?
For more information regarding partnerships, please contact tracy@diehleventrentals.
What are your payment terms?
The Renter agrees to pay a deposit to secure the order. Final balances for are due three weeks prior to the event. Payments via check, credit card are welcome. Credit card transactions are subject to a 3% convenience fee. Checks are to be made payable to “Diehl Event Rentals” and mailed to Diehl Event Rentals, 2626 N. 99th Street, Omaha, NE 68134
What forms of payment do you accept?
We accept all major credit cards, checks.
Can I cancel my order?
Cancellation of rental orders canceled more than 3 weeks prior to the scheduled delivery date will forfeit their deposit.
Rental orders canceled 3 weeks or less prior to the scheduled delivery date are not eligible for refunds.
Rental orders that include specialty order items are not eligible for refunds.
Contact Us
For General Inquiries
inquiries@diehleventrentals.com
For Information Regarding an Order
orders@diehleventrentals.com
Have a question about a product or an order, drop us a message and we'll get back to you.